Great Customer Service! Alyssa, Cyriss and Erik are always very helpful and kind.
Terrible customer service, I'm the only one at the drive thru and I've been waiting for going on 15 minutes. It took them 5 minutes to acknowledge that I was there and ask me what I wanted. I have had bad experiences with all ibc banks
No deposit slips, you have to ask for one. The drive through takes forever even if you are the only one there. Closed my account.
Worst customer service ever! After standing in line for about 15 minutes a gentleman that works there asks the person behind me if they need help. So now after waiting in line I have to wait for him to finish with the person behind me because he didn't take the time acknowledge me. Let me also mention that every time I come in this branch there are new employees. If it wasn't such a hassle I would change banks all together.
Ibc bank as a whole has a major problem with customer service and employee retention. I have visited several location across south Texas and the story is the same. Short staffed, rude and uninformed. I will be changing banks as soon as possible.
Ibc Bank is a US Bank based in Helotes, Texas. Ibc Bank is located at 11831 Bandera Rd, Helotes, TX 78023, USA.
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