Alvaro is very rude. The rest of the staff is nice. He always seems bothered by the smallest request or question. Facility is A bit dirty . The rest of staff is great here though just that one individual who either needs retraining on customer service or just a break. Other customers were discussing this while in line as we observed
Very poor service. I had several of my partial packages and my mail delivered to the wrong person. They have not done anything about it. I am missing several bills that I didn't receive in our past due. This is getting really bad. And no I did not receive my child support check that with no back in February on the 27th! Two days ago my neighbor got my mail. Their phone is always busy.
Employees are always friendly and are happy to help. There are normally 2 people at the register and they work at a great pace, especially when it gets busy!
Its not like the one off on Encio. The staff there smiles and they treat everyone kindly. Hey offer help suggestions and are very patient with people that don't know what they are doing.
Friday night machine was broke and would not give me a receipt , now the mail men is trying to charge for shipping when I already paid , since when mail man charge in Cash,
I'm going to report them.
I hate this USPS. The staff isn't helpful at all. They don't explain anything to you. They expect you to know everything when you walk in the door. Then they treat you like an idiot when they have to answer a question.
United States Postal Service is a US Post Office based in Helotes, Texas. United States Postal Service is located at 12790 FM1560, Helotes, TX 78023, USA.
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