This is the second home that we have them managing. Have not had any issues in the 9 years we have been dealing with them. When it comes to maintenance, they really try to minimize the costs. In addition, the owner was very responsive to our concerns while we were trying to rent our second home out. Whatever questions/issues we wanted to discuss during the whole process, he would reply quickly with sound advice that was beneficial to us. We definitely would recommend them.
Northwest Real Estate is by far the most condescending, obnoxious, and unprofessional company I have ever dealt with. They are incapable of respectfully speaking to their clientele. After telling me the home is available, she started complaining about how busy she was going to be. I am truly shocked by the audacity that Trish and her colleague had. We loved the home we saw and after we spoke to them for an hour, they said they would call us when it's convenient for them. You have one star on Yelp...how busy can you possibly be? Last time I checked, we are the clientele. Not your therapists, assistants, or students. AVOID AT ALL COSTS!!!!
As with any business relationship there are ups and downs. Such is the case when you are renting a property. Copernicus is a fair individual. He cares about people and he really goes out of his way to help fellow veterans. We rented a property from Copernicus Realty and then Northwest after the merger. Most of our "downs" stemmed from an uncaring homeowner who would not approve repair requests and a newly integrated Property Management staff who were not often on the same page as Copernicus and the standards he upheld before the merger. 85%-90% of the time our interaction with management staff was cordial, they were friendly and always worked hard to get stuff done... as long as you kept following up constantly. The house had issues when we moved in, but the turn around time from the previous tenants was quick, so I chalk most of it up to that. Our A/C unit wasn't functioning at move in but that was fixed the same day. Other repairs often would go months in the back and forth between the homeowners, people supplying estimates and the property management team who would seem to lose track most likely cause they were overwhelmed. Not much the property managers can do about that I suppose. In the end Copernicus is a good, fair guy. Unfortunately we often had to deal with him due the the unresponsiveness of the Property Management team in the office (without going into further detail). I know he is working with them as they move into their first PCS season as a merged company and things were definitely getting better as we were moving out. When it came time to move out Copernicus worked with us to ensure we got a fair amount of our security deposit back.
Northwest property has managed our property for a little over a year. I have been satisfied with their service. I feel we have been blessed by them. They document well the condition the property is before tenants move in. Keep us up to date monthly with emails. I have used orltgercimpanies and really prefer Northwest Reality.
As a military member, I have had Copernicus as my rental property manager since 2009. He and his company have taken real good care of my houses. I have always received my payments on time, been kept in the loop with repairs, and had any and all questions answered in a timely manner. Northwest Real Estate has a great team and if your looking for a professional, experienced company, I would definitely recommend them.
Northwest Real Estate And Property Management is a US Real Estate Agency based in Helotes, Texas. Northwest Real Estate And Property Management is located at 12030 Bandera Rd# 110, Helotes, TX 78023, USA.
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